When you photograph or import music, the app gathers images of sheet music in document files on your device. When you back up your device, these files may be transferred to external storage. On IOS, you can use iCloud to share these documents files among your multiple devices. We cannot access these files, nor can other apps on your device. When you delete the file, it is gone.
If you request support from within the app, What’s My Note? will create an email you may send to us from an email client app on your device. This email includes an attachment containing selected images from your music, and text describing your device model. We include this attachment to help us figure out what happened when you requested support. You can, of course, examine the attachment before you send it to us.
The email will contain your email address, as well as any other information you choose to share with us in the body of the email. Requests for support are individually examined, and attachments are analyzed to determine what made the support request necessary. We respond to the email address you sent us. We do not share this information with anyone, nor do we use it to market to you. We do keep a record of the email exchange in case follow-up is required.
What’s My Note? utilizes Facebook Analytics for Apps to track app usage. This enables us to see what features of the app are being used, and what difficulties are encountered by our users. Facebook makes this information available to us only in aggregate form – never as individual records. For example, we can see how many photographs were taken by What’s My Note? users and what fraction of these resulted in a successful music import. But we cannot see who took the picture, or what was in the picture.